Founded in 1996, Scientific Learning (NASDAQ: SCIL) creates educational software that accelerates learning by improving the processing efficiency of the brain. Based on more than 30 years of neuroscience and cognitive research, the Fast ForWord family of products provides struggling readers with computer-delivered exercises that build the cognitive skills required to read and learn effectively. Scientific Learnings Reading Assistant combines advanced speech recognition technology with scientifically-based courseware to help students strengthen fluency, vocabulary and comprehension to become proficient, life-long readers. The efficacy of the products has been established by more than 550 research studies and publications.
Summary of Position:
Working in a team environment, the Progress Monitor is responsible for monitoring and guiding an assigned group of Scientific Learning customers in their effective use of our reading intervention software products The Progress Monitor collaborates with schools and the Scientific Learning support group to successfully provide pro-active information and consultation for the Fast ForWord and Reading Assistant family of products through regular interaction with the lab coach, teacher or designated site contact.
Essential Functions:
Regular contact with assigned customers to discuss effective use of Scientific Learning products via telephone and email Provide on-going consulting to support a clients needs through multiple delivery modes, including interactive web-based tools Provide high quality, easy to implement solutions for more effective use of our products Proactively identifies and resolves customer problems in a timely manner Reports results and proactively escalates issues Ability to be a problem solver when dealing with both simple and complex issues Provide follow up after customer training; assist schools with enrollment and start-up if appropriate; provide follow-up phone calls and emails to districts during implementation Using established reports, guide customers through data collected from student use. Make suggestions for improvement based on data. Communicate with designated internal staff about the overall implementation. Keeps current on product knowledge Communicates customer activity through regular contact reports and logs Mastery of reporting tools within the product and Progress Tracker
Scientific Learning is an equal opportunity employer.
Requirements:
Requirements:
Bachelors Degree Required Spanish language fluency, both verbal and written required Teaching, training and or presentation experience a plus Good technology skills (software programs, basic technical knowledge) a plus Excellent written and verbal communication skills Ability to organize and prioritize tasks, both customer-related and company-focused Ability to interpret student data and communicate assessment of data (training provided) Ability to work independently on a daily basis, while operating as a part of different implementation teams Knowledge of educational trends and issues, including state standards, state-mandated assessments, NCLB and ARRA a plus Knowledge of Scientific Learning products and services a plus Ability to keep current with product offerings and product updates Ability to learn customer tracking system and other software programs (training provided) Coaching skills; adept at influencing and persuading others and overcoming resistance After receiving training, be capable of creating/learning and delivering remote trainings by telephone or web based tool 3 5 years experience in customer service and/or telephone support preferred but not required
